Terms of service
Last updated: September 16, 2026
Welcome to Canvoil. This website, canvoil.com, is operated by PaintHue Limited. References to “we,” “us,” and “our” mean PaintHue Limited and its Canvoil brand.
These Terms explain the rules for using our website and purchasing artwork. Please review them before ordering, together with our Refund & Return Policy, Shipping Policy, and Privacy Policy.
Our online store is powered by Shopify.
Using Our Website and Placing Orders
When ordering, you must have the legal capacity required where you live to enter into a purchase contract and be authorized to use your chosen payment method.
Please provide accurate and complete contact details, delivery addresses, and order information. Contact us promptly if you notice an error.
You must not use our website for fraud, infringement, unlawful transactions, or interference with the website or other users.
Artwork Information and Hand-Painted Characteristics
We aim to accurately present artwork designs, colors, dimensions, materials, and framing options. Please review the product description and selected specifications before ordering.
Hand-painted artwork may have natural variations in brushwork, texture, and fine details. Screen settings, photography lighting, and viewing conditions may also affect how colors appear.
These explanations do not remove our responsibility to supply artwork matching its description and the agreed specifications. Significant differences in color, composition, or specifications, and quality defects, will not be treated as normal merely because an artwork is hand-painted.
Room images help illustrate how artwork may look on display. Use the stated dimensions to assess its actual size. Unless expressly included in the product description, furniture, decorative objects, and other accessories shown are not part of your order.
Orders and Payments
Before paying, please check the artwork, dimensions, frame, delivery address, currency, and order total.
We will send order information using the contact details you provide. If payment cannot be completed, artwork is unavailable, an address cannot be served, or there is a reasonable concern about fraud, we will contact you to verify the details or explain the proposed resolution.
If we cannot fulfill an order, we will promptly notify you and refund payments received for the unfulfilled portion.
If an obvious pricing or product-information error affects your order, we will contact you and offer the options available under applicable law. We will not charge you extra or substitute artwork without your agreement.
Prices and Promotions
Prices, availability, and promotions may change. Changes do not retrospectively alter the price of a confirmed order, except for obvious errors handled as permitted by law.
Eligibility, validity periods, and whether offers can be combined are governed by the relevant promotion details and the outcome displayed at checkout.
Refunds are based on the amount actually paid, including any discount applied, and are handled under our Refund & Return Policy.
Production and Approval Before Shipment
Production and framing are generally arranged after payment is confirmed. Estimated timeframes are set out in our Shipping Policy.
We will provide photographs of the completed artwork before shipment for your review and approval. Please promptly raise any questions or requested revisions. Additional revisions may affect preparation time. We will obtain your agreement before charging any additional revision fees.
Your artwork will be dispatched after we receive your approval. Waiting for a response or completing additional revisions may extend delivery time.
Approving photographs does not remove the return eligibility of standard artwork or restrict your rights concerning damage, faults, or failure to meet agreed specifications.
Custom Orders
Custom orders include non-standard dimensions or personalized color changes made to your individual requirements.
Selecting a standard size, color, or frame option listed on our website does not, by itself, constitute a custom commission.
For change-of-mind cancellations of custom orders:
- Before production begins: You may cancel for a full refund.
- After production begins, but before shipment: You may cancel, but a US$100 materials fee will be deducted from your refund.
- After shipment: We do not accept change-of-mind cancellations or returns.
The materials fee will not exceed the amount actually paid for the custom artwork. These terms will be disclosed before your custom order is agreed and apply only where permitted by law.
Damaged, faulty, incorrect artwork or artwork that does not meet the agreed specifications remains subject to applicable law and our Refund & Return Policy.
Delivery and Import Charges
See our Shipping Policy for destinations, free shipping arrangements, estimated delivery times, carriers, and packaging.
Production time and transit time are calculated separately. Published timeframes are estimates; customer approval, additional revisions, customs clearance, or carrier disruption may cause delays.
For shipping arranged by us, we will help resolve delivery problems. Handing a parcel to a carrier does not, by itself, remove responsibilities we have under applicable law.
Orders delivered to the United States and Canada include import duties and taxes.
Orders delivered to Europe, Australia, and New Zealand do not include import duties and taxes unless expressly collected at checkout. Applicable import charges not collected at checkout are the recipient’s responsibility.
Contact us promptly if you need to change the delivery address. Changes may not be possible after dispatch. We will tell you beforehand if a requested change involves additional charges.
Returns, Exchanges, and Refunds
You may request a return of standard artwork within 30 days of delivery. For change-of-mind returns, artwork must be unused, undamaged, and in its complete original packaging with included components. Return shipping costs are your responsibility.
Returns may involve international shipping. Contact us for the return address and instructions before sending anything back. Do not automatically use the address on the original shipping label.
We will handle damage, faults, incorrect items, or failure to meet agreed specifications in accordance with our Refund & Return Policy and applicable law.
See our Refund & Return Policy for complete procedures, deadlines, costs, and refund arrangements. Conditions of our voluntary returns policy do not restrict your statutory consumer rights.
Intellectual Property
Brand marks, text, images, and other website content are owned by us or their respective rights holders.
Purchasing physical artwork does not automatically transfer copyright, reproduction rights, or other intellectual property rights. You must not reproduce content for merchandise, commercial publishing, or other infringing purposes without permission from the rights holder or authorization under applicable law.
If you supply images or other materials for customization, ensure you have the necessary rights to use them. We use those materials to assess, produce, and fulfill the relevant order; other uses require appropriate separate authorization.
Reviews, Photographs, and Feedback
Reviews should reflect genuine experiences and must not contain fraudulent, infringing, or harassing content, or disclose another person’s personal information without authorization.
For reviews, ratings, photographs, or videos you voluntarily submit for public display, you permit us and our review service providers to store, display, and make necessary formatting adjustments for the relevant review placements. You retain your rights in your content.
We do not treat private support emails or customization reference images as reviews available for unrestricted publication. Where necessary, we will seek separate permission before using your content for promotion beyond its original submission purpose.
We may moderate unlawful content, spam, privacy violations, or other breaches of reasonable content rules. We will not remove genuine reviews solely because they describe a negative experience.
Privacy and Marketing Choices
Our Privacy Policy explains how personal information is collected, used, and shared, and describes your rights.
Purchasing artwork or agreeing to these Terms does not mean you consent to marketing emails or non-essential advertising tracking. Such choices are handled under applicable law and through the privacy controls provided on our website.
Third-Party Services and Links
We may use third-party services for payments, delivery, reviews, and other store functions. Independently provided third-party services may also have their own terms.
Please review those terms before using external websites or services. We remain responsible for our own actions and for order fulfillment and service-provider oversight to the extent required by law.
Website Security and Interruptions
Do not upload malicious software, attempt unauthorized system access, impersonate others, or unlawfully collect information about other users.
We take reasonable steps to maintain the website but cannot guarantee uninterrupted or error-free operation. Maintenance, technical problems, or security incidents may require temporary restrictions on features.
If there are reasonable grounds to believe an account is involved in fraud, unlawful activity, or serious security interference, we may take necessary and proportionate steps to restrict access. Such action does not remove obligations relating to existing orders, refunds due, or other duties that must continue under law.
Responsibility and Consumer Rights
We are responsible under applicable law for our failure to meet contractual or legal obligations.
These Terms do not exclude or limit liability that cannot lawfully be excluded, including fraud, or statutory rights relating to product quality, conformity with description, refunds, and other consumer protections.
For events beyond our reasonable control, we will take reasonable steps to reduce their impact and communicate with you if your order is affected. Such events do not automatically remove any cancellation or refund rights available under law.
Changes to These Terms
We may update these Terms when our services or legal requirements change and will display the updated date on this page.
Unless required by law or separately agreed, orders remain subject to the terms provided when you placed them. Later changes will not retrospectively reduce your rights under existing orders.
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Questions and Disputes
If you have questions about an order or these Terms, please first contact support@canvoil.com. We will try to resolve the matter through communication.
The applicable law and authorities or courts with jurisdiction are determined under the relevant legal rules. These Terms do not require you to waive consumer protections or dispute-resolution routes legally available where you live.
Contact Us
Brand: Canvoil
Operator: PaintHue Limited
Website: canvoil.com
Customer support: support@canvoil.com
Company contact address:
Room C03, 9/F, Kato Factory Building
2 Cheung Yue Street
Kowloon, Hong Kong SAR
This address is for company correspondence. Before returning goods, contact customer support for the return address and instructions.