Shipping policy

Each Canvoil artwork is prepared with care. Below you’ll find information about our delivery destinations, production times, shipping, and packaging.

Destinations & Shipping

We offer free shipping on all orders to the following destinations:

• United States and Canada
• European Union countries, the United Kingdom, Switzerland, and Norway
• Australia and New Zealand

For delivery to other destinations, please contact support@canvoil.com before placing your order so we can confirm availability.

Delivery Times

Production and framing generally take 5–7 business days after payment is confirmed. Shipping time is additional and begins once your artwork has been dispatched.

Business days exclude weekends and applicable public holidays.

These timeframes are estimates, not guaranteed delivery dates. Additional artwork revisions, delays in customer approval, customs clearance, carrier disruptions, or other circumstances may extend delivery times.

Before We Ship

Yes. We will share photographs of your completed artwork for your review before shipment.

Please review the photographs and let us know promptly if you have any questions or requested adjustments. We will discuss any changes with you and confirm whether they affect the preparation time.

Your artwork will be dispatched after we receive your approval. Time spent awaiting your response or completing additional revisions may extend the estimated delivery timeframe.

Our Carriers

We arrange delivery through DHL, FedEx, or UPS, depending on the destination, artwork dimensions, and available service.

The carrier is selected for each shipment and may vary between orders.

Protective Packaging

Each artwork is carefully packed according to its size and the format you select, with protective materials to help prevent movement and damage during transit.

Rolled canvas: Unstretched canvas artwork is shipped rolled in protective packaging. It will need to be stretched and/or framed locally after delivery. Local stretching and framing services are not included in your purchase.

Stretched or framed artwork: Artwork is shipped with protection for the surface, edges, and corners, in suitable outer packaging.

The packaging method may vary depending on the artwork’s dimensions and shipping requirements.

Duties & Taxes

United States and Canada: Import duties and taxes are included in your order price.

Europe, Australia, and New Zealand: Import duties and taxes are not included in the order price unless expressly collected at checkout. Any applicable import charges not collected at checkout are the recipient’s responsibility.

If a carrier requests an unexpected import payment for an order delivered to the United States or Canada, please contact support@canvoil.com so we can help resolve it.

Track Your Order

After dispatch, we will provide your shipment’s tracking information. Tracking updates may take some time to appear after the carrier receives the package.

If you have questions about your shipment or its progress, please contact support@canvoil.com with your order number.

Multiple Artworks

Orders containing multiple artworks may be shipped in separate packages, depending on their size, preparation schedule, and shipping requirements. Packages may arrive on different days.

If your order is split into multiple shipments, we will provide the relevant tracking information. You will not be charged additional shipping fees for shipments we arrange separately.

Gifts & Address Changes

You may enter another recipient’s name and delivery address at checkout. Please ensure that the address and contact details are accurate and complete.

If you need to change the delivery address, contact us as soon as possible. We will do our best to assist, but address changes may not be possible once the order has been dispatched.

Damaged Deliveries

Please inspect your artwork upon arrival. If it is damaged, contact support@canvoil.com as soon as reasonably possible with your order number and photographs of the artwork and packaging where available.

Please retain the packaging while we review the issue. We will handle any necessary courier claim and arrange an appropriate resolution in accordance with our Refund & Return Policy and your applicable consumer rights.

Contact

For questions about preparation, shipping, or delivery, please contact:

Email: support@canvoil.com
Brand: Canvoil
Operated by: PaintHue Limited